We have designed and built the Support Finder website with accessibility in mind and we’re committed to achieving level AA of the Web Content Accessibility Guidelines (WCAG) 2.0, as a minimum.

It has been tested by both computers and humans to ensure that it is accessible to people using a range of access technologies including screen magnification and screen reading software. It has also been tested to operate on a range of devices including computers, tablets and smart phones.

However, we’re not perfect so if you come across an element of our website that isn’t working for you, then we would love to hear from you so that we can work to fix it. Please Contact Us with the details of the problem you're having and where on the site and we’ll look in to it.

Accessibility Features

As part of our commitment to make our website accessible, we have incorporated the following features that will aid accessibility:

Heading Structure

To help improve the navigation of our pages, we have included a heading structure. This should help make viewing our site easier and enhance the navigation of our pages for people using a screen reader.


We have used descriptive link names across our site where possible. Where links are generated automatically, we have tried to ensure that these are as descriptive as possible.

ALT Tags

To ensure that all of our viewers get the most out of our pages, we, where possible, use ALT Tags to label our graphics and photos.


We have used tables on several pages or sections on our website to present the information or data. If using a screen reader, we advise that you navigate the tables using the table navigation keyboard commands (Control + Alt + Arrow Keys) as this will ensure that the column and row headings are announced whilst moving around (just arrowing down through a table may make the table hard to understand). To select a check box within a table’s cell, just press the Spacebar.

General Browser Accessibility

Most web browsers will allow you to increase and decrease the size of the text and images on the page using the ‘zoom’ facility. In many web browsers, this is as simple as pressing “Ctrl +” to zoom in (make larger) and “Ctrl -“ to zoom out (make smaller). However, these changes are often temporary and may be lost when you open a new browser window or the next time you launch your web browser.

For more information about changing accessibility or personalisation features within your browser, either check your ‘help’ menu or do an internet search for ‘Accessibility Features’ and your web browser name (for example, search for Accessibility Features + Google Chrome).

Additional Accessibility Support

Due to the wide range of devices, operating systems, web browsers and access technologies being used nowadays, it is difficult for us to give a definitive list of places where you can get additional help. In most cases, doing an internet search with the problem you’re having and the device/software you’re using will almost definitely provide you with a solution. For example, searching for “How do I fill in a form using Jaws on the internet’ will give you links to the Freedom Scientific training pages where there is a tutorial on completing internet forms using Jaws.

Contact Us

As mentioned above, if you have found a broken link, have particular accessibility problems with our website or need some support with understanding how to navigate our website, then please Contact Us and one of our Support Finder team will get in touch.